Frequently asked questions

What formats do you offer?

We offer on-demand modules, live online cohorts with instructor feedback, and limited-seat in-person workshops. Each course page shows its format clearly.

Do I need prior experience?

No for beginner modules. Intermediate and advanced courses list specific prerequisites like spiral fluency or safe ladder use. We never assume skills without stating them.

Are materials included?

Courses do not ship flowers or tools. We provide a materials checklist with alternatives at multiple price points and sustainable suggestions.

Do you issue certificates?

Yes, after completing all required assignments in a course pathway you receive a digital certificate. It shows learning outcomes without implying licensure.

What is your refund policy?

For on-demand courses, refunds are available within 7 days if under 20% of content is viewed. For live cohorts and workshops, policy depends on seat allocation timelines and is detailed at checkout.

How do you support accessibility?

We provide captioned videos, transcripts, contrast-checked materials, and reasonable accommodations upon request. Contact us before enrollment if you need a specific setup.

How much time should I plan per week?

Most modules include 1–2 hours of instruction and 2–3 hours of practice. We always show duration estimates and allow you to pause between blocks.

Do you cover business topics?

Yes. Our business modules cover estimating, pricing ethics, scheduling, and client communication without income guarantees.

How long is instructor support available?

Live cohorts include 60 days of post-course email feedback. On-demand materials receive community forum access for one year.

Do you offer payment plans?

Yes, monthly installments are available on all pathways longer than six weeks via our partner processor. No interest or fees are added.